Do you know the lifetime value of your customers? CLV, CLTV, LCV, LTV? Do any of these ring a bell? Hint: They all mean the same thing – Customer Lifetime Value. We’ll use CLV for the remainder of this article. Think of your average customer like an asset to your business. Guess what? Today is your…
The Power of Positive Reviews
In today’s world, we as consumers look to our friends, family and neighbors for referrals, and we look to others online who left business and product reviews to guage whether or not to buy from or work with a particular business. A positive review from one of your customers is like gold and can ake a sigificant difference in your overall success as a business, not just online. This is why, as part of our ServLocal™ comprehensive digital marketing solution, we provide software and training solutions to ensure you and your staff have an integrated approach to garnering new reviews from your customers. Once you make it part of your process you can start reaping the rewards of showcasing positive reviews on Google My Business, Facebook and other popular sites.
Leaving positive or negative reviews can be bad for your online reputation. Our Reputation Management Specialists, as part of ServLocal™, will monitor your Google My Business and Facebook page reviews, and respond according to industry best practices to thank those who leave positive reviews, and quickly intercept and redirect offline those who post poor reviews or complaints.
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New Port Richey, FL 34655