How to fix Google Maps markers and locations

We’ve worked with a few retail businesses over the years who’ve been plagued by Google Maps showing their storefront in the wrong location. Sometimes it’s not far off and other times we’ve seen the location a half-mile off. Don’t get me wrong, Google Maps is a great product and most of the time it’s spot on. When it’s not, though, it’s terribly important to correct it so your customers don’t get frustrated trying to find your business at a location where it doesn’t exist.

There are two methods to fix your Google Maps location. One involves logging into your Google My Business account and the other involves suggesting a map edit to the Google Maps team. In this video we’ll show you the latter as this method doesn’t require you to know your Google My Business login information.

  1. First, you’ll want to open your web browser and browse to http://maps.google.com.
  2. Once there, use the search box in the upper left-hand corner to search for your business.
  3. In our case there’s only one matching business. In your search there may be multiple matching businesses. If so, simply click on the business you want to update.
  4. Near the bottom of the business listing you’ll see a small link that says Suggest an edit. Go ahead and click that link.
  5. Now you’ll be brought to the Report a Problem screen which allows you to suggest corrections. Here you’re able to suggest a new address, phone number, website and more. In this video we’re going to focus on the map marker.
  6. Go ahead and check the box labeled Marker is incorrectly placed on map. You’ll see the marker bounce after you do.
  7. Now, all you need to do is click and drag the marker to its proper location. You may have to zoom in or out to get it exactly right. In this example I’m only going to move the marker just slightly as it’s already in the correct location.
  8. Once you’re through, simply click the Submit button in the Report a problem window.
  9. You’ll see a nice Thank You message from the Google Maps team. If you’re logged into your Google account when making your correction you’ll also receive an email notifying you when the change has been approved or denied. This usually only takes a few hours!
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